Stories

Celebrating those who help fuel what matters

It may not seem like much at the time — bringing up the newspaper, a few extra nights of volunteering, getting a delivery done professionally — but doing even a little extra can make a big difference.

At Ferrellgas, we pride ourselves in fueling what matters to the many customers across the country who put their faith in us.

What mattered most recently to local, state, and federal emergency responders in south Texas, shortly after the arrival of Hurricane Harvey, was propane that could be used to cook meals for volunteers and fuel large dehumidification units that help dry out area businesses.

Enter Dan and Ben from Ferrellgas’ Austin, Texas, office.

Phones at Ferrellgas offices throughout the state were ringing off the hook on Wednesday, August 30, the day after Harvey made landfall.

“Multiple calls and emails were coming in,” said Dan, a driver and three-year Ferrellgas veteran. “It was pretty hectic. At some point late in the day, Ben came to me and said, ‘Hey I’m going to Houston. Do you want to go?’ We just dropped everything and went.”

Loaded up with a trailer of eight 1,000-gallon propane tanks, the pair left after hours that day and slowly made the 170-mile trip south. They headed back to Austin after setting and filling each of the tanks and arrived home a little before 4 a.m. the next morning. Both Dan and Ben were back at work later that same day.

Both are quick to point out that Ferrellgas has employees across the country who have volunteered to lend a hand in south Texas, and they flat out reject any notion that they were doing anything more than their job.

“No, we’re definitely not heroes,” said Ben, a driver and 10-year veteran. “We’re Texans.”

Thanks for all you do, Dan and Ben. We’re proud to have you on our team.

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Thanks, Dr. Bud

"Our experience was friendliness. (Ferrellgas) just made you feel like you were a part of them, a part of the family.”

Dr. Bud, Ocala, FL

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Thanks, Shawn

"I look forward to serving my community,” Fire Chief and Ferrellgas Operations Manager, Shawn Bailey, said. “I have a big pair of shoes to fill. I'm looking forward to leading our department in a good direction.”

Shawn B., Nisswa, MN

 

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Thanks, Jennifer

“I normally say or express my appreciation in other ways, but I like baking and canning and thought it was a good way to say ‘thank you’ for the help I received,” she said. “I’ve never been treated that well before. I’m amazed there are still people like Jennifer in the world. I’m going to tell all my friends about Ferrellgas. All of them.”

Che W., Greenwood, CA

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Thanks, Mark

“[Mrs. B] called in and said she got her invitation and really wanted to come but didn’t have a way to get to our office,” said Angel, a Customer Service Specialist in our Macon office.  That’s where Mark, one of our local drivers, came in, determined to take the event to Ms. B.

Angel, Macon, GA

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Thanks, Bill

“It was so nice to know that there are really good people out there willing to help someone trapped on the side of a busy road.” 

Brenda H., Windsor, NC 

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Thanks, Terry

"Terry is outstanding. On time, professional, and efficient. Great to see someone actually providing great service and not just talking about it for a change."

Edward W., Jonesborough, TN

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Thanks, Trevor

"Trevor was polite, professional and friendly and very knowledgeable. This is one of the best things about Ferrellgas, its employees. My husband and I can't compliment and recommend your company enough to our family and friends. Please keep up the good work!"

Paul R., Dover, OH

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Thanks, Madelyn

“(Madelyn) went beyond the call of duty. She tracked the delivery and kept me informed during the entire process until the driver arrived at my house to fill my propane tank. Madelyn's attitude reveals she is content with her job and reflects that Ferrellgas managers have superb management skills and people skills, too.” 

Will G., Richmond, VA

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Thanks, Dave

"Dave is always courteous and caring and will go the extra mile to see if he can help in any way. When employees go above and beyond for their loyal customers, it says a lot about the company they work for!”

Amy D., Grand Rapids, MN

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