Stories

CELEBRATING THOSE WHO GO THE EXTRA MILE

It may not seem like much at the time — bringing up the newspaper, a few extra nights of volunteering, getting a delivery done professionally — but doing even a little extra can make a big difference.

We couldn’t be more grateful for the incredible people we work for, and with, every day like Dr. Bud:

Every so often we’re lucky enough to cross paths with someone who never fails to put a smile on our faces; someone whose passion for life leaves a positive and lasting impact on those around them.

For the employee owners in Ferrellgas’ Ocala, Florida office, that someone is Omar Mann, aka “Dr. Bud.”

A longtime Ferrellgas customer, Dr. Bud relocated recently to the state of Arkansas, to be closer to family. Even though he no longer uses propane, and despite the fact that his new home in Bentonville is roughly 1,058 miles from the front door of the Ferrellgas office in Ocala, Florida, Dr. Bud still checks in on the employees who went the extra mile for him.

Thanks for all you do, Susan. We’re proud to have you on our team.

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Thanks, Shawn

"I look forward to serving my community,” Fire Chief and Ferrellgas Operations Manager, Shawn Bailey, said. “I have a big pair of shoes to fill. I'm looking forward to leading our department in a good direction.”

Shawn B., Nisswa, MN

 

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Thanks, Jennifer

“I normally say or express my appreciation in other ways, but I like baking and canning and thought it was a good way to say ‘thank you’ for the help I received,” she said. “I’ve never been treated that well before. I’m amazed there are still people like Jennifer in the world. I’m going to tell all my friends about Ferrellgas. All of them.”

Che W., Greenwood, CA

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Thanks, Mark

“[Mrs. B] called in and said she got her invitation and really wanted to come but didn’t have a way to get to our office,” said Angel, a Customer Service Specialist in our Macon office.  That’s where Mark, one of our local drivers, came in, determined to take the event to Ms. B.

Angel, Macon, GA

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Thanks, Bill

“It was so nice to know that there are really good people out there willing to help someone trapped on the side of a busy road.” 

Brenda H., Windsor, NC 

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Thanks, Jake

“I would like to thank driver Jake profusely for his unbelievable assistance in insuring that all my propane appliances were working properly before he left. He was kind, understanding of my circumstances, and I believe he was on his own time–late Friday afternoon.” 

Alice I., Seattle, WA

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Thanks, Madelyn

“(Madelyn) went beyond the call of duty. She tracked the delivery and kept me informed during the entire process until the driver arrived at my house to fill my propane tank. Madelyn's attitude reveals she is content with her job and reflects that Ferrellgas managers have superb management skills and people skills, too.” 

Will G., Richmond, VA

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Thanks, Tom

“Tom was great, especially delivering after-hours. We ran out of propane for the first time in 20 years, and he came in the late evening to fill our tank. Thank you for the last 20 years of service.”                          

Deann S., San Diego, CA

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Thanks, Dave

"Dave is always courteous and caring and will go the extra mile to see if he can help in any way. When employees go above and beyond for their loyal customers, it says a lot about the company they work for!”

Amy D., Grand Rapids, MN

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Thanks, Chris

“I just wanted to write and say that the customer service at the Miramar, CA station is great! I needed a valve replaced on my tank in my RV. I had to leave it there overnight so they could purge my tank. They also needed to special order a part for me. Anyway, they were friendly and very professional. Many thanks! I’ll be sure to tell my other RV friends about them.”

Larry C., Pacific Beach, CA

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